Privacy Policy

Our Commitment to Your Privacy

Maple Car Broker respects the privacy of our clients and everyone who visits our website. This policy explains what personal information we collect, how we use it, when we share it, and the steps we take to help keep it safe.

Information We Collect

When you contact us or use our website, we may collect personal information that you provide directly, such as:

• Your name
• Email address
• Phone number
• City and province
• Vehicle preferences and buying requirements
• Any details you submit through a contact form, call-booking form, or service request form on our website

We only collect information that is reasonably necessary to understand your vehicle needs and provide our brokerage services.

How We Use Your Information

We may use the information you provide to:

• Provide our car brokerage and vehicle-buying services
• Communicate with you about your vehicle search
• Respond to your questions and requests
• Coordinate the relevant parts of the buying process on your behalf
• Connect you with financing partners, but only where you have given us your consent to do so
• Send you service-related communications, such as updates about your request
• Understand how our website is used so we can improve it and our services over time

How We Share Your Information

Maple Car Broker does not sell your personal information. We may share your information in the following limited circumstances:

• With dealerships, where necessary, to search for vehicles, request pricing, or negotiate on your behalf as part of the brokerage service you have requested
• With financing partners, where relevant to your request and only with your consent
• With service providers who help us operate our website and business, such as hosting or communication tools, and who are only permitted to use your information to help deliver our services

How We Protect Your Information

We use reasonable technical and organizational safeguards intended to help protect your personal information from unauthorized access, disclosure, alteration, loss, or misuse. While we take these precautions seriously, no method of storing or transmitting information can be guaranteed to be completely secure, and we cannot promise absolute security.

Compliance with Canada's Anti-Spam Legislation (CASL)

Maple Car Broker sends commercial electronic messages, such as emails about our services, only where we have appropriate consent to do so under Canada's Anti-Spam Legislation. Every commercial message we send includes a way for you to unsubscribe, and we will honour unsubscribe requests promptly.